Terms & Policies

PRIVACY POLICY

 

HU PROUD respects our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals. Your information is secured and encrypted with the secure socket layer software via paypal.

 

SHIPPING POLICY

  • Please verify the address before completing your order. We are not responsible for orders shipped to an incorrect address.
  • Please allow 2-3 days handling/processing time for all orders.
  • Delivery dates are estimated by the United States Postal Service and are to be used for reference only.
  • Shipping costs are calculated by the United States Postal Service, and depend on the item’s weight, dimensions, destination, and the shipping method you have chosen.
  • Electronic USPS Delivery Confirmation (eDelcon) International service is provided at no additional charge, to the countries listed here.
  • If your item(s) have not arrived within a reasonable amount of time, and you have been provided a tracking number, please contact the United States Postal Service at 1-800-222-1811. You can also use your tracking number on www.usps.com.
  • We do not resend items or file “Missing Package” claims unless the package has not arrived after at least 6 weeks from shipping date.
  • We are NOT responsible for lost parcels.

 

REFUND/RETURN POLICY

HU PROUD will gladly exchange any product, unless on sale, for online credit only.  HU PROUD must be contacted prior to returning merchandise, in order to receive online credit. Items that are exchanged must be returned in perfect, new condition with all original labels and tags attached. HU PROUD will not refund the original cost of shipping, and you are responsible for the cost of the return shipping.  Sale items are not exchangeable and are not available for any refunds. HU PROUD does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to HU PROUD.